Moderator

Jacqueline Haven, CIV, M.Ed, PHR, PMP 

Training Specialist/Instructional Systems Design 

Chief, Education & Training Activity Request Central Office (E&T ARCO)

Defense Health Agency Academy Manager

J-7 Education & Training (E&T) Directorate

Defense Health Agency

Jeffrey G. Matney, MS, PMP, CCMP 
Strategic Plan Portfolio Manager, AD-HCA

Strategy Management Branch | Strategic Integration Group

Chief of Staff (CoS)/Special Staff (SS)

Defense Health Agency  

1. Analyze project failures to identify breakdowns in project management fundamentals.
2. Describe the five stages of the DHA Project Management Approach as “a way” for successful project execution.
3. Apply the core components of the “Initiate” stage to draft a basic Project Charter for a given scenario.

Jeffrey G. Matney, MS, PMP, CCMP 
Strategic Plan Portfolio Manager, AD-HCA

Strategy Management Branch | Strategic Integration Group

Chief of Staff (CoS)/Special Staff (SS)

Defense Health Agency  

1. Explain how the 5 PM phases integrate with modern, value-driven principles.
2. Apply best practices to draft a foundational Project Charter.
3. Evaluate project health beyond schedule and budget to ensure strategic DHA alignment.
4. Analyze the psychological impact of change to improve stakeholder engagement (PMI Talent Triangle: Power Skills).
5. Compare historical and modern change management frameworks to select the right tool for your project (PMI Talent Triangle: Ways of Working).
6. Develop a stakeholder engagement strategy using practical templates to mitigate resistance and drive project value in a DHA environment (PMI Talent Triangle: Business Acumen).

Amber Martinez Llanes, EdD, MBA, PMP, SHRM-CP
Training Program Manager

Medical Affairs/Clinical Support Division  

Assistant Director for Healthcare Administration

Defense Health Agency  

1. Differentiate between the symptoms of a team alignment problem and a simple task-related issue.
2. Describe the purpose of each step in the CLEAR framework for diagnosing and resolving team misalignment.
3. Analyze a case study (e.g., Cedars-Sinai) to identify the specific negative impacts of failed team alignment.
4. Identify specific communication behaviors (e.g., weak follow-through, lack of shared definitions) that are root causes of project failure.

Administrative Remarks

Felicia Truong, Ed.D., PMP, DASM

Division Chief

Executive Skills, Continuing Education, & Libraries (EXCEL) Division

J-7 Education and Training (E&T) Directorate

Defense Health Agency

Felicia Truong, Ed.D., PMP, DASM 
Division Chief

Executive Skills, Continuing Education, & Libraries (EXCEL) Division

J-7 Education and Training (E&T) Directorate

Defense Health Agency

1. Explore the “what” and “why” of change management using 5 tenets.
2. Discuss 7 reasons for change resistance and how to overcome them.
3. Apply Kotter’s 8-step process to lead people through change.
4. Identify three types of conflict.
5. Examine five conflict behaviors.
6. Apply five steps to addressing conflict.