Sustainment Stakeholder Program Series: Enterprise Issue Resolution Process Workshop
Program Description:
Sustaining the adoption of MHS GENESIS requires strong management structures and End Users equipped with the knowledge, skills, and abilities to handle any Health Information Technology (HIT) initiatives. The DHA Health Informatics End User Engagement (EUE) Team is hosting live workshops on the Sustainment Stakeholder Program to address this topic. This program is targeted to Commanders/Directors, Chief “x” Informatics Officer (CxIO), Informatics Steering Committee (ISC), Middle Manager, and Peer Expert Stakeholders in support of MHS GENESIS. This training will help participants to understand each stakeholder program and their respective role(s) in sustaining system and workflow changes.
Requirement: You must pass the posttest in JKO prior to claiming CE credit. The access code to register for the course will be provided upon completion of the posttest in JKO. EIRP Workshop DHA-US1332 DHA US1332 1332
Target Audience
This activity provides continuing education for: physicians, nurses, and healthcare executives. A certificate of attendance is available for other attendees.
Learning Objectives
- Define and troubleshoot issues based on recommendations and resources available.
- Identify types of tickets, who to involve (and when), and the process for engaging your Site Core Team (SCT).
- Describe how to write a good problem statement and support this with documentation.
- Discuss systems (technology) and the various pathways (processes) for reporting and managing incidents and change requests.
Defense Health Agency Health Informatics End User Engagement Team. Presenter has no financial or non-financial relationships to disclose.
Disclosure: DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.
Available Credit
- 2.00 ACCME Non-Physician CME CreditDHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 2.00 hours for completing this Course activity.
- 2.00 Healthcare Executives (ACHE)By attending this program offered by DHA, J-7, CEPO, participants may earn up to 2.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
- 2.00 Physicians (ACCME)
DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
DHA, J-7, CEPO designated this Course for a maximum of 2.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 2.00 Nurses (ANCC)DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 2.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
- 2.00 Certificate of Attendance
- 2.00 Interprofessional Continuing Education (IPCE)
In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
Access Codes: Some courses require an access code to register. Please reach out to the point of contact at the organization providing the activity for the registration code. The Continuing Education Program Office (CEPO) does not provide access codes.
Accommodations: CEPO provides captions and transcripts to hearing-impaired learners upon request. For real-time closed captioning, contact CEPO at least three (3) business days before the event. If we cannot arrange for live captioning, a video recording and audio transcript will be provided after the event, typically within ten business days. For events delivered by CEPO’s partners, please contact the course instructor to inquire about accommodations.
For more details, or to submit a request, email [email protected].