Network and MTF Directors Symposium 2024

Leesburg, VA US
September 23, 2024 to September 27, 2024

Redefining Value: Empowering Our Leaders to Deliver on Our Promises to Our Patients and Teams–

This symposium hosted by the DHA Director is a networking and learning forum for Network and Military Treatment Facility (MTF) senior leaders to support advancing our mission. It provides a venue for critical knowledge sharing and solutioning together. This year’s theme is “Redefining Value: Empowering Our Leaders to Deliver on Our Promises to our Patients and Teams,” a call to action for leaders to lead and thrive within the new model of care delivery.

Themes of the Symposium

  • Day 1: Delivering the DHA Strategy
  • Day 2: Understanding the Business
  • Day 3: Enhancing the Patient Experience
  • Day 4: Building our Culture
  • DAY 5: Time to Act

Questions? Read the FAQ.

Target Audience

This activity provides continuing education for physicians, nurses, dentists, healthcare executives, and ACCME non-physicians. A certificate of attendance is available for other attendees.

Learning Objectives

  1. Describe the Defense Health Agency (DHA) Strategy and how it supports the priorities of the Secretary of Defense.
  2. Summarize the initiatives that make up the DHA FY25-30 Strategic Plan and their respective drivers.
  3. Articulate why and how the DHA is transforming and executing through the delivery of care model.
  4. Identify the fundamental building blocks that will set Military Treatment Facility (MTF) Directors up for success for future business planning activities and engagements.
  5. Describe the DHA strategy and approach to transforming healthcare delivery to meet current and future challenges.
  6. Explain how standard capacity definition and resource allocation are connected and critical to both stabilization and modernization efforts.
  7. Identify current trends in healthcare delivery and impact on the patient experience.
  8. Discuss lessons learned and leading practices from private sector healthcare organization’s efforts to improve patient experience
  9. Evaluate your MTF’s current patient-centered efforts and apply strategies and leading practices to improve the patient experience.
  10. Discuss lessons learned from private sector healthcare organization’s efforts to improve their culture to the benefit of stakeholders.
  11. Explain how the DHA is moving toward a people-always mindset with methodologies for promoting health and wellbeing through operationalizing a Wellbeing framework.
  12. Apply leading practices and lessons learned from DHA initiatives to improve their facility’s culture and staff/patient well-being.
  13. Discuss lessons learned from private sector healthcare modernization efforts and its impact on stakeholders.
  14. Compare and discuss the intent, expected outcomes, operational impact, and lessons learned from the Accelerating Care Transformation venture sites.
  15. Evaluate your MTF’s current readiness for change and apply strategies and leading practices to successfully implement and sustain change to the benefit of your stakeholders.
Course summary
Available credit: 
  • 11.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 11.00 hours for completing this Course activity.
  • 11.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 11.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 11.00 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 11.00 continuing education credits

  • 11.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 11.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 11.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 11.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 11.00 Certificate of Attendance
  • 11.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 11.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
09/16/2024
Course expires: 
10/28/2024
Event starts: 
09/23/2024 - 1:00pm EDT
Event ends: 
09/27/2024 - 11:45am EDT
Add to calendar: 
National Conference Center
18980 Upper Belmont Place
Leesburg, VA 20176
United States

Defense Health Agency Leadership Team. Presenters have no financial or non-financial relationships to disclose.

Disclosure: DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.

Available Credit

  • 11.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 11.00 hours for completing this Course activity.
  • 11.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 11.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 11.00 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 11.00 continuing education credits

  • 11.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 11.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 11.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 11.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 11.00 Certificate of Attendance
  • 11.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 11.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Please login or register to take this course.


Access Codes: Some courses require an access code to register. Please reach out to the point of contact at the organization providing the activity for the registration code. The Continuing Education Program Office (CEPO) does not provide access codes.

Accommodations: CEPO provides captions and transcripts to hearing-impaired learners upon request. For real-time closed captioning, contact CEPO at least three (3) business days before the event. If we cannot arrange for live captioning, a video recording and audio transcript will be provided after the event, typically within ten business days. For events delivered by CEPO’s partners, please contact the course instructor to inquire about accommodations.

For more details, or to submit a request, email dha.ncr.j7.mbx.cepo-cms-support@health.mil.