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ForwardMastering Difficult Conversations
Target Audience
This activity provides continuing education for physician associates/physician assistants, registered dieticians, dietetic technicians, occupational therapists, occupational therapy assistants, physical therapists, and physical therapist assistants across the Military Health System (MHS). A certificate of attendance is available for other attendees.
Learning Objectives
- Define a difficult conversation in a military context.
- Identify your personal "Style Under Stress".
- Utilize the "Contrasting" technique to build psychological safety.
- Apply the S.T.A.T.E technique to mitigate other' defensiveness.
- Prepare for a difficult conversation.
- Commit to one action to improve your communication this week.
Ms. Lori Ann Lacoste, Instructor (MEDCoE).Presenter has no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.
Disclosure: DHA J-7 staff, planners, authors, faculty, and content reviewers for this educational activity have no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.
Available Credit
- 2.00 AAPA
DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 2.00 hours of AAPA Category 1 CME credits. Approval is valid until Wednesday, September 30, 2026 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
- 2.00 AOTA
DHA J-7 CEPO is an American Occupational Therapy Association (AOTA) Approved Provider of professional development (PD). PD activity approval ID# 15759. This Distance Learning-Independent course is offered at 0.2 CEUs, intermediate, OT service delivery, professional issues, foundational knowledge. AOTA does not endorse specific course content, products, or clinical procedures.
- 2.00 APTA
DHA J-7 CEPO is an American Physical Therapy Association (APTA) Approved Provider of continuing education. This activity was planned by and for the health care team, and learners will receive 0.2 APTA CEUs. The assignment of APTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by APTA. APTA CEUs are accepted by most state PT licensing boards. Learners are encouraged to check with their local chapter or state board to ensure that they accept APTA accredited courses for licensure renewal.
- 2.00 Attendance
- 2.00 CDR
DHA J-7 CEPO is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 2.00 Continuing Professional Education units (CPEUs) for completion of this activity/material.
- 2.00 IPCE
In support of improving patient care, DHA J-7 CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
Requirements: CE/CME certificates are awarded to MHS participants who fully complete the activity, successfully submit the evaluation survey, and pass the posttest with a minimum score of 80% unless noted otherwise. The deadline to claim credit is Sep 30, 2026.
Access Code/Accommodations: Some activities require an access code to register or claim CE/CME credit. For inquiries regarding the access code or accommodations, please email [Event POC Name] at [Event POC Email].
For technical support, email [email protected].