DHA 101

1. Describe DHA’s mission, vision and priorities
2. Identify DHA’s expectations of you in your clinical supervisory role
3. Describe DHA’s initiatives focused on stabilizing and modernizing the MHS

Quality, Safety, and High Reliability Organizations in the MHS

1. Recall the history and guiding principles of high reliability organizations and their applications to military healthcare
2. Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families
3. Describe the four domains of change of Ready Reliable Care within the healthcare organization

Your TRICARE Program

1. Describe your TRICARE program and its available health plans

Position Description (PD) & Classification Program Overview

1. Describe the purpose of a PD
2. Summarize when a new PD is needed and how they are classified
3. Differentiate supervisory and non-supervisory positions

DHA Human Resources Oversight

1. Summarize the functional statement of DHA Human Resources Oversight Branch
2. Discuss the hiring process
3. Define the 14 prohibited personnel practices

Overview of Labor Management & Employee Relations

1. Describe supervisor’s rights, and responsibilities
2. Explain discipline to address employee misconduct

Disability Evaluation System (DES)

1. Describe the purpose and background of Disability Evaluation System
2. Identify key elements of Disability Evaluation System

Healthcare Satisfaction Surveys

1. Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans and TRICARE Members
2. Summarize the purpose and intent of locally managed surveys

Access to Care/Demand Management

1. Apply the four Access to Care standards to meet “Right Provider, Right Place, Right Time” expectations
2. Explain the 7 steps to optimize internal processes to meet patient’s access to care requirements

Team Building

1. Describe the process of team building and specific recommendations for building effective teams in healthcare organizations
2. Discuss how to consider strengths and weaknesses when assigning roles and responsibilities of group membership

Professional Communication

1. Practice active listening strategies
2. Discuss how to encourage a pool of shared meaning
3. Identify dialogue strategies to create safe spaces and effective conversations

Reframe & Balance Your Thinking

1. Describe the relationship between thoughts, emotional, and physical reactions
2. Identify common cognitive traps and strategies to overcome them

Working with the Contractor Workforce

1. Define the types of contractor workers in the MTFs
2. Explain the authority required to contract between the Government and Contractor

Contract and Fiscal Law for Non-attorneys

1. Describe the basics of authority over contract work
2. Differentiate between Personal Services (PSC) versus Non-Personal Services (NPSC)
3. Practice accountability and proper stewardship of government resources