Healthcare Provider Peer Support Training: Support through Transparency and Understanding

October 9, 2020

Program Description

The WAMC Peer Support Team remains available for healthcare provider support after adverse events or unanticipated patient outcomes with a common goal of changing a culture of medicine from deny and defend to one of transparency and understanding. This training prepares clinicians to appropriately support one another during times of great stress; encouraging a culture of mutual respect, trust and teamwork.  Studies show that burnout and shame from adverse events can negatively impact clinicians, teams and institutions and consequently, the quality and safety of patient care.

Learning Objectives

  1. Compare and contrast the effects of adverse events on clinicians.
  2. Demonstrate the ‘second victim’ phenomenon and high risk clinical events.
  3. Summarize the evidence based process used to design and deploy the Peer Support Program:
    1. Describe the six stages of second victim recovery.
    2. Explain the components of the Scott Three Tier Model to design a plan to support personnel.
    3. Demonstrate “First Responder” procedures and responsibilities, Peer to Peer.
    4. Recognize limitations of confidentiality when providing peer support.
  4. Practice newly developed skills for providing peer support to colleagues.
  5. Discuss the stages of second victim recovery.
  6. Develop a plan to support personnel through transparency and understanding.
  7. Design ways to overcome the barriers (personal and organizational) to providing effective peer support.
  8. Utilize resources within the organization and community to assist with Peer Support efforts.

Additional Information

ASHA Course Type: 
Intermediate level, Related area
Virtual COPE Course ID #: 
69711-PB
Virtual COPE Activity/Event #: 
120288
Course summary
Available credit: 
  • 3.50 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 3.50 hours of AAPA Category 1 CME credits. Approval is valid until Friday, October 23, 2020 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 3.50 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 3.50 hours for completing this Course activity.
  • 3.50 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 3.50 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 3.50 Pharmacists (ACPE)
    JA4008136-0000-20-157-L05-P
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 Pharmacy Technicians (ACPE)
    JA4008136-0000-20-157-L05-T

    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.

  • 3.50 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 3.50 continuing education credits

  • 3.50 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 3.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 3.50 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 3.50 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 3.50 Psychologists (APA)
    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). DHA, J7, CEPO maintains responsibility for the content of the programs. DHA, J-7, CEPO designated this activity for a maximum of 3.50 CE credits. The instructional level of this activity is intermediate. There is no cost to participate.
  • 3.50 Optometrists (ARBO/COPE)

    DHA, J-7, CEPO designates this activity for a maximum of 3.50 COPE credit hours.

    COPE Course ID #: 69711-PB

    COPE Activity/Event #: 120288

  • 3.50 Speech-Language Pathologists and Audiologists (ASHA)

    Course # is ABIT2004

    Intermediate level, Related area Level

    0.35 ASHA CEUs

    DHA, J-7, CEPO is approved by the Continuing Education board of the American Speech-Language-Hearing Association (ASHA) to provide continuing education activities in speech-language pathology, and audiology. ASHA CE Provider approval and use of the Brand Block does not imply endorsement of course content, specific products or clinical procedures.

  • 3.50 Social Workers (ASWB)

    As a Jointly Accredited Organization, DHA, J7, CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 3.50 continuing education credits.

  • 3.50 Certificate of Attendance
  • 3.50 Registered Dietitians and Dietetic Technicians, Registered (CDR)

    DHA, J-7, CEPO is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

  • 3.50 Kinesiotherapists (COPSKT)

    Provider # is UPDATE

    This continuing education activity has been accredited by The Council on Professional Standards for Kinesiotherapy (COPSKT) to include 3.50 contact hours/0.35 CEU. DHA, J-7, CEPO accredits enterprise-wide continuing education activities for military and civilian health care professionals. These courses are critical to DHA’s goal of providing the best possible quality care to active duty service members, veterans, and their families.

  • 3.50 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 3.50 Interprofessional Continuing Education (IPCE) credits for learning and change.

  • 3.50 Certified Counselors (NBCC)

    DHA, J-7, Continuing Education Program Office (CEPO) has been approved by National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. . Programs that do not qualify for National Board of Certified Counselors (NBCC) credit are clearly identified. DHA, J-7, CEPO is solely responsible for all aspects of the programs.

Course opens: 
09/15/2020
Course expires: 
10/23/2020
Event starts: 
10/09/2020 - 7:00am EDT
Event ends: 
10/09/2020 - 5:30pm EDT
Add to calendar: 

 

Peer Support Training Agenda
Session #1 - LIPs
TimePresenterTopic
700 Mrs. O'ConnorIntroductions 
705 Mrs. O'ConnorWhat is Peer Support?  
*725 COL FoigliaProvider Wellness Requirements (ACGME CLER)
*745 COL JarvisExpectations of Peer Supporters
*800 COL OchoaLeadership Support
815 LTC KeyserProgram Review 
835 Mrs. O'ConnorSix Stages of Recovery
900 Break
915 Mrs. O'ConnorEncounters:  Caring for our Teammates    
1000 Mrs. HigginsCase Study #1 
1045 Break
1100 Mrs. O'ConnorCase Study #2 
1130 Mrs. O'ConnorRoles and Responsibilities 
1200 Mrs. O'ConnorDismissal
       
Session #2 - Nurses and Clinical Support Staff
TimePresenterTopic
1230 Mrs. O'ConnorIntroductions 
*1235 COL JarvisExpectations of Peer Supporters
1245 Mrs. O'ConnorWhat is Peer Support? 
*1315 COL Williams-BrownLeadership Support
1330 Mrs. O'ConnorSix Stages of Recovery  
1430 Break
1445 Mrs. DetwilerCase Study #1
1515 Mrs. O'ConnorEncounters:  Caring for our Teammates   
1600 Break
1615 Mrs. O'ConnorRoles and Responsibilities
1645 Mrs. O'ConnorCase Study #2 
1730 Mrs. O'ConnorDismissal
       
* Hospital Leadership - Internal Program Expectations (no training content)
Weaver Auditorium - Womack Army Medical Center
Fort Bragg, NC
United States

Jennifer N. O’Connor, RN, BSN, MPA​
Special Assistant for Healthcare Resolutions​
WAMC Peer Support Program Manager​

Jamie Detwiler, MSW, LSW
Special Assistant for Healthcare Resolutions
Tripler Army Medical Center

Jennifer Higgins, MSW, LCSW
Special Assistant for Healthcare Resolutions
Brooke Army Medical Center

No financial or non-financial relationships have been disclosed.

3.50 ASHA American Speech Language Hearing Association (ASHA)

Course # is ABIT2004 

This course is offered for 0.35 ASHA CEU (Intermediate level, Professional area).

 

3.50 Registered Dietitians/Dietetic Technicians (CDR)

https://www.dhaj7-cepo.com/sites/default/files/CDR%20Logo_2.png                 

The Defense Health Agency, J-7, Continuing Education Program Office is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

Available Credit

  • 3.50 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 3.50 hours of AAPA Category 1 CME credits. Approval is valid until Friday, October 23, 2020 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 3.50 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 3.50 hours for completing this Course activity.
  • 3.50 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 3.50 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 3.50 Pharmacists (ACPE)
    JA4008136-0000-20-157-L05-P
    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 Pharmacy Technicians (ACPE)
    JA4008136-0000-20-157-L05-T

    No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.

  • 3.50 Dentists and Allied Dental Staff (ADA CERP)

    DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.

    DHA, J-7, CEPO designates this activity for 3.50 continuing education credits

  • 3.50 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 3.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 3.50 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 3.50 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 3.50 Psychologists (APA)
    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). DHA, J7, CEPO maintains responsibility for the content of the programs. DHA, J-7, CEPO designated this activity for a maximum of 3.50 CE credits. The instructional level of this activity is intermediate. There is no cost to participate.
  • 3.50 Optometrists (ARBO/COPE)

    DHA, J-7, CEPO designates this activity for a maximum of 3.50 COPE credit hours.

    COPE Course ID #: 69711-PB

    COPE Activity/Event #: 120288

  • 3.50 Speech-Language Pathologists and Audiologists (ASHA)

    Course # is ABIT2004

    Intermediate level, Related area Level

    0.35 ASHA CEUs

    DHA, J-7, CEPO is approved by the Continuing Education board of the American Speech-Language-Hearing Association (ASHA) to provide continuing education activities in speech-language pathology, and audiology. ASHA CE Provider approval and use of the Brand Block does not imply endorsement of course content, specific products or clinical procedures.

  • 3.50 Social Workers (ASWB)

    As a Jointly Accredited Organization, DHA, J7, CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 3.50 continuing education credits.

  • 3.50 Certificate of Attendance
  • 3.50 Registered Dietitians and Dietetic Technicians, Registered (CDR)

    DHA, J-7, CEPO is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

  • 3.50 Kinesiotherapists (COPSKT)

    Provider # is UPDATE

    This continuing education activity has been accredited by The Council on Professional Standards for Kinesiotherapy (COPSKT) to include 3.50 contact hours/0.35 CEU. DHA, J-7, CEPO accredits enterprise-wide continuing education activities for military and civilian health care professionals. These courses are critical to DHA’s goal of providing the best possible quality care to active duty service members, veterans, and their families.

  • 3.50 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 3.50 Interprofessional Continuing Education (IPCE) credits for learning and change.

  • 3.50 Certified Counselors (NBCC)

    DHA, J-7, Continuing Education Program Office (CEPO) has been approved by National Board for Certified Counselors (NBCC) as an Approved Continuing Education Provider, ACEP No. . Programs that do not qualify for National Board of Certified Counselors (NBCC) credit are clearly identified. DHA, J-7, CEPO is solely responsible for all aspects of the programs.

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