Healthcare Provider Peer Support Training: Support through Transparency and Understanding

October 9, 2020

Program Description

The WAMC Peer Support Team remains available for healthcare provider support after adverse events or unanticipated patient outcomes with a common goal of changing a culture of medicine from deny and defend to one of transparency and understanding. This training prepares clinicians to appropriately support one another during times of great stress; encouraging a culture of mutual respect, trust and teamwork.  Studies show that burnout and shame from adverse events can negatively impact clinicians, teams and institutions and consequently, the quality and safety of patient care.

Learning Objectives

  1. Compare and contrast the effects of adverse events on clinicians.
  2. Demonstrate the ‘second victim’ phenomenon and high risk clinical events.
  3. Summarize the evidence based process used to design and deploy the Peer Support Program:
    1. Describe the six stages of second victim recovery.
    2. Explain the components of the Scott Three Tier Model to design a plan to support personnel.
    3. Demonstrate “First Responder” procedures and responsibilities, Peer to Peer.
    4. Recognize limitations of confidentiality when providing peer support.
  4. Practice newly developed skills for providing peer support to colleagues.
  5. Discuss the stages of second victim recovery.
  6. Develop a plan to support personnel through transparency and understanding.
  7. Design ways to overcome the barriers (personal and organizational) to providing effective peer support.
  8. Utilize resources within the organization and community to assist with Peer Support efforts.

Additional Information

ASHA Course Type: 
Intermediate level, Related area
Virtual COPE Course ID #: 
69711-PB
Virtual COPE Activity/Event #: 
120288
Course summary
Available credit: 
  • 3.50 AAPA
    DHA J-7 CEPO has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 3.50 hours of AAPA Category 1 CME credits. Physician assistants should only claim credit commensurate with the extent of their participation.
  • 3.50 ACCME Non-Physician CME Credit
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 3.50 hours for completing this activity.
  • 3.50 ACHE
    DHA J-7 CEPO is authorized to award a maximum of 3.50 hours of pre-approved American College of Healthcare Executives (ACHE) Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 3.50 ACPE Pharmacist
    UAN JA4008136-0000-20-157-L05-P
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 ACPE Pharmacy technician
    UAN JA4008136-0000-20-157-L05-T
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 ADA
    The Defense Health Agency J-7 Continuing Education Program Office is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
  • 3.50 AMA PRA Category 1 Credit™
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. DHA J-7 CEPO designated this activity for a maximum of 3.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 3.50 ANCC
    The DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education for a maximum of 3.50 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 3.50 APA
    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The DHA, J7, CEPO maintains responsibility for the content of the programs. DHA, J-7, CEPO designated this activity for a maximum of 3.50 CE credits. The instructional level of this activity is intermediate. There is no cost to participate.
  • 3.50 ARBO/COPE
    This activity has been approved by ARBO/COPE. The Defense Health Agency J-7 Continuing Education Program Office designated this activity for a maximum of 3.50 credit hours. Optometrists should only claim credit commensurate with the extent of their participation in the activity.
    COPE Course ID #: 69711-PB
    COPE Activity/Event #: 120288
  • 3.50 ASHA
    American Speech Language Hearing Association (ASHA)
    Course # is ABIT2004
    Intermediate level, Related area Level
    0.35 ASHA CEUs
    Defense Health Agency, J-7, Continuing Education Program Office is approved by the Continuing Education board of the American Speech-Language-Hearing Association (ASHA) to provide continuing education activities in speech-language pathology, and audiology. ASHA CE Provider approval and use of the Brand Block does not imply endorsement of course content, specific products or clinical procedures.
  • 3.50 ASWB
    As a Jointly Accredited Organization, DHA J-7 CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. DHA J-7 CEPO maintains responsibility for this course. Social workers completing this course receive a maximum of 3.50 ASWB continuing education credits.
  • 3.50 Certificate of Attendance
  • 3.50 CDR

    The Defense Health Agency, J-7, Continuing Education Program Office is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

  • 3.50 COPSKT
    Provider # is UPDATE
    This continuing education activity has been accredited by The Council on Professional Standards for Kinesiotherapy (COPSKT) to include 3.50 contact hours/0.35 CEU. DHA, J-7, CEPO accredits enterprise-wide continuing education activities for military and civilian health care professionals. These courses are critical to DHA’s goal of providing the best possible quality care to active duty service members, veterans, and their families.
  • 3.50 IPCE
    This activity was planned by and for the healthcare team, and learners can receive up to 3.50 Interprofessional Continuing Education (IPCE) credits for learning and change. In support of improving patient care, this activity has been planned and implemented by DHA, J-7, CEPO. DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the Association of Regulatory Boards of Optometry's Council on Optometric Practitioner Education (ARBO/COPE), the Association of Social Work Boards (ASWB), the American Psychological Association (APA), the American Dental Association’s Continuing Education Recognition Program (ADA CERP), and Commission on Dietetic Registration (CDR) to provide continuing education for the health care team.
  • 3.50 NBCC
    DHA J-7 CEPO has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6955. Programs that do not qualify for NBCC credit are clearly identified. DHA J-7 CEPO is solely responsible for all aspects of the programs.
Course opens: 
09/15/2020
Course expires: 
10/23/2020
Event starts: 
10/09/2020 - 7:00am EDT
Event ends: 
10/09/2020 - 5:30pm EDT
Add to calendar: 

 

Peer Support Training Agenda
Session #1 - LIPs
TimePresenterTopic
700 Mrs. O'ConnorIntroductions 
705 Mrs. O'ConnorWhat is Peer Support?  
*725 COL FoigliaProvider Wellness Requirements (ACGME CLER)
*745 COL JarvisExpectations of Peer Supporters
*800 COL OchoaLeadership Support
815 LTC KeyserProgram Review 
835 Mrs. O'ConnorSix Stages of Recovery
900 Break
915 Mrs. O'ConnorEncounters:  Caring for our Teammates    
1000 Mrs. HigginsCase Study #1 
1045 Break
1100 Mrs. O'ConnorCase Study #2 
1130 Mrs. O'ConnorRoles and Responsibilities 
1200 Mrs. O'ConnorDismissal
       
Session #2 - Nurses and Clinical Support Staff
TimePresenterTopic
1230 Mrs. O'ConnorIntroductions 
*1235 COL JarvisExpectations of Peer Supporters
1245 Mrs. O'ConnorWhat is Peer Support? 
*1315 COL Williams-BrownLeadership Support
1330 Mrs. O'ConnorSix Stages of Recovery  
1430 Break
1445 Mrs. DetwilerCase Study #1
1515 Mrs. O'ConnorEncounters:  Caring for our Teammates   
1600 Break
1615 Mrs. O'ConnorRoles and Responsibilities
1645 Mrs. O'ConnorCase Study #2 
1730 Mrs. O'ConnorDismissal
       
* Hospital Leadership - Internal Program Expectations (no training content)
Weaver Auditorium - Womack Army Medical Center
Fort Bragg, NC
United States

Jennifer N. O’Connor, RN, BSN, MPA​
Special Assistant for Healthcare Resolutions​
WAMC Peer Support Program Manager​

Jamie Detwiler, MSW, LSW
Special Assistant for Healthcare Resolutions
Tripler Army Medical Center

Jennifer Higgins, MSW, LCSW
Special Assistant for Healthcare Resolutions
Brooke Army Medical Center

No financial or non-financial relationships have been disclosed.

3.50 ASHA American Speech Language Hearing Association (ASHA)

Course # is ABIT2004 

This course is offered for 0.35 ASHA CEU (Intermediate level, Professional area).

 

3.50 Registered Dietitians/Dietetic Technicians (CDR)

https://www.dhaj7-cepo.com/sites/default/files/CDR%20Logo_2.png                 

The Defense Health Agency, J-7, Continuing Education Program Office is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

Available Credit

  • 3.50 AAPA
    DHA J-7 CEPO has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 3.50 hours of AAPA Category 1 CME credits. Physician assistants should only claim credit commensurate with the extent of their participation.
  • 3.50 ACCME Non-Physician CME Credit
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 3.50 hours for completing this activity.
  • 3.50 ACHE
    DHA J-7 CEPO is authorized to award a maximum of 3.50 hours of pre-approved American College of Healthcare Executives (ACHE) Qualified Education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 3.50 ACPE Pharmacist
    UAN JA4008136-0000-20-157-L05-P
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 ACPE Pharmacy technician
    UAN JA4008136-0000-20-157-L05-T
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 3.50 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 3.50 ADA
    The Defense Health Agency J-7 Continuing Education Program Office is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
  • 3.50 AMA PRA Category 1 Credit™
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. DHA J-7 CEPO designated this activity for a maximum of 3.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 3.50 ANCC
    The DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education for a maximum of 3.50 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 3.50 APA
    Continuing Education (CE) credits for psychologists are provided through the co-sponsorship of the American Psychological Association (APA) Office of Continuing Education in Psychology (CEP). The DHA, J7, CEPO maintains responsibility for the content of the programs. DHA, J-7, CEPO designated this activity for a maximum of 3.50 CE credits. The instructional level of this activity is intermediate. There is no cost to participate.
  • 3.50 ARBO/COPE
    This activity has been approved by ARBO/COPE. The Defense Health Agency J-7 Continuing Education Program Office designated this activity for a maximum of 3.50 credit hours. Optometrists should only claim credit commensurate with the extent of their participation in the activity.
    COPE Course ID #: 69711-PB
    COPE Activity/Event #: 120288
  • 3.50 ASHA
    American Speech Language Hearing Association (ASHA)
    Course # is ABIT2004
    Intermediate level, Related area Level
    0.35 ASHA CEUs
    Defense Health Agency, J-7, Continuing Education Program Office is approved by the Continuing Education board of the American Speech-Language-Hearing Association (ASHA) to provide continuing education activities in speech-language pathology, and audiology. ASHA CE Provider approval and use of the Brand Block does not imply endorsement of course content, specific products or clinical procedures.
  • 3.50 ASWB
    As a Jointly Accredited Organization, DHA J-7 CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. DHA J-7 CEPO maintains responsibility for this course. Social workers completing this course receive a maximum of 3.50 ASWB continuing education credits.
  • 3.50 Certificate of Attendance
  • 3.50 CDR

    The Defense Health Agency, J-7, Continuing Education Program Office is a Continuing Professional Education (CPE) Accredited provider with the Commission on Dietetic Registration (CDR). CDR Credentialed Practitioners will receive 3.50 Continuing Professional Education units (CPEUs) for completion of this activity/material.

  • 3.50 COPSKT
    Provider # is UPDATE
    This continuing education activity has been accredited by The Council on Professional Standards for Kinesiotherapy (COPSKT) to include 3.50 contact hours/0.35 CEU. DHA, J-7, CEPO accredits enterprise-wide continuing education activities for military and civilian health care professionals. These courses are critical to DHA’s goal of providing the best possible quality care to active duty service members, veterans, and their families.
  • 3.50 IPCE
    This activity was planned by and for the healthcare team, and learners can receive up to 3.50 Interprofessional Continuing Education (IPCE) credits for learning and change. In support of improving patient care, this activity has been planned and implemented by DHA, J-7, CEPO. DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the Association of Regulatory Boards of Optometry's Council on Optometric Practitioner Education (ARBO/COPE), the Association of Social Work Boards (ASWB), the American Psychological Association (APA), the American Dental Association’s Continuing Education Recognition Program (ADA CERP), and Commission on Dietetic Registration (CDR) to provide continuing education for the health care team.
  • 3.50 NBCC
    DHA J-7 CEPO has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6955. Programs that do not qualify for NBCC credit are clearly identified. DHA J-7 CEPO is solely responsible for all aspects of the programs.
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