| Describe DHA’s mission, vision and priorities. |
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| Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families. |
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| Recall Defense Medical Human Resources System-internet (DMHRSi) concepts and how it impacts the Military Treatment Facility (MTF). |
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| Examine five conflict behaviors. |
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| Recall analytics and evolution’s role in data-driven decision making. |
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| Describe legal considerations that impact the daily operations of a Network or MTF in accordance with applicable federal health laws and Department of War (DoW) policies. |
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| Describe strategic communications concepts involving media engagement. |
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| Describe where and how DHA Continuous Process Improvement (CPI) drives strategy. |
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| Describe how each of the Common Elements of change impacts the outcome of your change efforts. |
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| Identify the Mission Statement and the Responsibilities of Deputy Assistant Director – Financial Operations (DAD-FO/J8). |
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| Describe how the Military Health System’s (MHS) new electronic health record, MHS GENESIS, standardizes clinical and business processes across the services and the MHS enterprise. |
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| Identify key measures of Access to Care performance and relate the measure to MTF operations. |
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| Explore the “what” and “why” of change management using 5 tenets. |
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| Describe coaching in the workplace and its benefits. |
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