| Describe DHA’s mission, vision and priorities |
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| Identify DHA’s expectations of you in your clinical supervisory role |
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| Describe DHA’s initiatives focused on stabilizing and modernizing the MHS |
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| Recall the history and guiding principles of high reliability organizations and their applications to military healthcare |
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| Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families |
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| Describe the four domains of change of Ready Reliable Care within the healthcare organization |
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| Describe your TRICARE program and its available health plans |
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| Describe the purpose of a Position Description (PD) |
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| Summarize when a new PD is needed and how they are classified |
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| Summarize the functional statement of DHA Human Resources Oversight Branch |
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| Define the 14 prohibited personnel practices |
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| Describe supervisor’s rights, and responsibilities |
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| Explain discipline to address employee misconduct |
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| Describe the purpose and background of Disability Evaluation System |
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| Identify key elements of Disability Evaluation System |
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| Describe Defense Health Agency (DHA) network structure and roles |
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| Summarize Medical Administrator, Group Practice Manager, and ancillary administrative roles and responsibilities to manage both clinical and administrative function |
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| Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans and TRICARE Members |
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| Summarize the purpose and intent of locally managed surveys |
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| Apply the four Access to Care standards to meet “Right Provider, Right Place, Right Time” expectations |
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| Describe the process of team building and specific recommendations for building effective teams in healthcare organizations |
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| Discuss how to consider strengths and weaknesses when assigning roles and responsibilities of group membership |
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| Practice active listening strategies |
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| Discuss how to encourage a pool of shared meaning |
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| Identify dialogue strategies to create safe spaces and effective conversations |
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| Describe the relationship between thoughts, emotional, and physical reactions |
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| Identify common cognitive traps and strategies to overcome them |
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| Define the types of contractor workers in the MTFs |
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| Explain the authority required to contract between the Government and Contractor |
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| Describe the basics of authority over contract work |
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| Differentiate between Personal Services (PSC) versus Non-Personal Services (NPSC) |
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| Practice accountability and proper stewardship of government resources |
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