DHA-US1332: Enterprise Issue Resolution Process (EIRP) Workshop – 2026

Sustaining the adoption of MHS GENESIS requires strong management structures and End Users equipped with the knowledge, skills, and abilities to handle any Health Information Technology (HIT) initiatives. The DHA Health Informatics End User Engagement (EUE) Team is hosting live workshops on the Sustainment Stakeholder Program to address this topic. This program is targeted to Commanders/Directors, Chief “x” Informatics Officer (CxIO), Informatics Steering Committee (ISC), Middle Manager, and Peer Expert Stakeholders in support of MHS GENESIS. This training will help participants to understand each stakeholder program and their respective role(s) in sustaining system and workflow changes.

RP Workshop DHA-US1332 DHA US1332 1332

Target Audience

This activity provides continuing education for physicians, nurses, and healthcare executives. A certificate of attendance is available for other attendees.

Learning Objectives

  1. Define and troubleshoot issues based on recommendations and resources available.
  2. Identify types of tickets, who to involve (and when), and the process for engaging your Site Core Team (SCT).
  3. Describe how to write a good problem statement and support this with documentation.
  4. Discuss systems (technology) and the various pathways (processes) for reporting and managing incidents and change requests.
Course summary
Available credit: 
  • 2.00 ACCME Non-Physician CME Credit

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 2.00 hours for completing this Course activity.

  • 2.00 ACHE

    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 2.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

  • 2.00 AMA PRA Category 1 Credit™

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

    DHA, J-7, CEPO designated this Course for a maximum of 2.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 2.00 ANCC

    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 2.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 2.00 Attendance
  • 2.00 IPCE

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
01/28/2026
Course expires: 
12/31/2026

Defense Health Agency Health Informatics End User Engagement Team. Presenter has no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.

Disclosure: DHA J-7 staff, planners, authors, faculty, and content reviewers for this educational activity have no relevant financial or non-financial relationship(s) with ineligible companies to disclose.

Available Credit

  • 2.00 ACCME Non-Physician CME Credit

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 2.00 hours for completing this Course activity.

  • 2.00 ACHE

    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 2.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

  • 2.00 AMA PRA Category 1 Credit™

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. 

    DHA, J-7, CEPO designated this Course for a maximum of 2.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 2.00 ANCC

    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 2.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 2.00 Attendance
  • 2.00 IPCE

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Please login or create an account to take this course.



Requirements: CE/CME certificates are awarded to participants who fully complete the activity, successfully submit the evaluation survey, and pass the posttest. The deadline to claim credit is Dec 31, 2026.

Access Code: Some activities require an access code to register or claim credit. Please contact the organization providing the activity for the access code. The Continuing Education Program Office (CEPO) does not provide access codes.

Accommodations: Please contact the course instructor to inquire about accommodations. For additional accommodation requests and/or technical support, email [email protected].

Required Hardware/software