Clinic Management Course

April 29, 2025 to May 1, 2025

Program Description: 

*This multi-day course is designed for MTF clinic-level staff—particularly those at primary care clinics—who are responsible for overall clinic operations and management. Instructors relay strategies derived from DHA’s latest policies and guidance to assist clinic leaders in executing and sustaining effective and efficient clinic management constructs at their MTFs.

Target Audience

This activity provides continuing education for physicians, nurses, physician assistants/associates and healthcare executives. A certificate of attendance is available for other attendees.

Learning Objectives

  1. Describe how MTF budget is developed and funded.
  2. Relate the importance of patient feedback in the clinical setting.
  3. Summarize MHS GENESIS roles that promote access to care.
  4. Understand ways to actively manage templates.
  5. Compare the six dimensions of quality healthcare.
  6. Review the role of the Practice Manager/clinic leadership relationship regarding metrics and data management.
  7. Utilize MHS Genesis Tips and Tricks.
  8. Explain acuity-based empanelment concept.
  9. Discuss how to optimize the skillsets of the rest of the MTF staff in providing care to the PCMH empaneled patient.
  10. Recognize clinic process improvement tools available to aid with process improvement initiatives.
  11. Integrate all prior lecture information into improving scenario clinic performance.
  12. Distinguish which DHA Points of Contact (POCs) are available and how to contact them.
  13. Identify a process for managing change.
  14. Review how the DHA is integrated into Service-specific readiness processes.
  15. Discuss mechanisms to improve communication such as Secure Messaging, TRICARE Online, MHS GENESIS Patient Portal and Nurse Advice Line.
  16. Summarize which tools and resources are available for population health.
  17. Discuss team-based training and sustainment of standards.
  18. Describe staff orientation methodology/requirements.
  19. 19. Relate the role of the Clinic Leadership Team relationship regarding metrics and data management.
  20. Differentiate between TRICARE and direct care.
Course summary
Available credit: 
  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Thursday, May 15, 2025 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
  • 18.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 18.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
04/29/2025
Course expires: 
05/15/2025
Event starts: 
04/29/2025 - 9:00am EDT
Event ends: 
05/01/2025 - 5:00pm EDT
Add to calendar: 

Maj. Angelique C. Sanders, MS. 

Maj. Jonathan M. Drew, MBA, MSC.  

Col (Ret). Gregory B. Sweitzer, MD, MBA, CPE, FAAFP.  

LCDR Keith A. West, NC, MBA, AMB-BC, ACHE. 

Karyn L. Revelle, RN, NE-BC.  

Disclosure: DHA J-7 staff, planners, authors, faculty, and content reviewers for this educational activity have no relevant financial relationship(s) with ineligible companies to disclose.

Available Credit

  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Thursday, May 15, 2025 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
  • 18.00 Interprofessional Continuing Education (IPCE)

    In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 18.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Please login or create an account to take this course.



Requirements: CE/CME certificates are awarded to participants who fully complete the activity, successfully submit the evaluation survey, and pass the posttest. The deadline to claim credit is May 15, 2025.

Access Code: Some activities require an access code to register or claim credit. Please contact the organization providing the activity for the access code. The Continuing Education Program Office (CEPO) does not provide access codes.

Accommodations: Please contact the course instructor to inquire about accommodations. For additional technical support, email [email protected].