Clinic Management Course

May 28, 2024 to May 30, 2024

Program Description

The Clinic Management Course has been designed for Military Treatment Facility clinic-level staff responsible for overall clinic operations and management, especially Primary Care, PCMH clinics. The instruction is designed to relate sound strategies to assist clinic leaders in their management journey according to the latest policies and guidance from the Defense Health Agency (DHA). CMC is offered via Microsoft Teams. It is to provide knowledge and tools to the respective clinic leaders to execute and sustain effective and efficient clinic management constructs at their MTFs.

Target Audience

This activity provides continuing education for physicians, nurses, physician assistants, and healthcare executives. A certificate of attendance is available for other attendees.

Learning Objectives

  1. Describe how MTF budget is developed and funded.
  2. Relate the importance of patient feedback in the clinical setting.
  3. Summarize MHS GENESIS roles that promote access to care.
  4. Understand ways to actively manage templates.
  5. Compare the six dimensions of quality healthcare.
  6. Review the role of the Practice Manager/clinic leadership relationship regarding metrics and data management.
  7. Utilize MHS Genesis Tips and Tricks.
  8. Explain acuity-based empanelment concept.
  9. Discuss how to optimize the skillsets of the rest of the MTF staff in providing care to the PCMH empaneled patient
  10. Recognize clinic process improvement tools available to aid with process improvement initiatives
  11. . Integrate all prior lecture information into the improving scenario clinic performance.
  12. Distinguish which DHA Points of Contact (POCs) are available and how to contact them.
  13. Identify a process for managing change.
  14. Review how the DHA is integrated into Service-specific readiness processes.
  15. Discuss mechanisms to improve communication such as Secure Messaging, TRICARE Online, MHS GENESIS Patient Portal and Nurse Advice Line.
  16. Summarize which tools and resources are available for population health.
  17. Discuss team-based training and sustainment of standards.
  18. Describe staff orientation methodology/requirements.
  19. Relate the role of the Clinic Leadership Team relationship regarding metrics and data management.
  20. Differentiate between TRICARE and direct care.
Course summary
Available credit: 
  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Thursday, June 13, 2024 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
Course opens: 
05/21/2024
Course expires: 
06/13/2024
Event starts: 
05/28/2024 - 9:00am EDT
Event ends: 
05/30/2024 - 3:00pm EDT
Add to calendar: 

Maj. Angelique C. Sanders, MS. Presenter has no financial or non-financial relationships to disclose.
Maj. Jonathan M. Drew, MBA, MSC. Presenter has no financial or non-financial relationships to disclose.
Col (Ret). Gregory B. Sweitzer, MD, MBA, CPE, FAAFP. Presenter has no financial or non-financial relationships to disclose.
LCDR Keith A. West, NC, MBA, AMB-BC, ACHE. Presenter has no financial or non-financial relationships to disclose.
Karyn L. Revelle, RN, NE-BC. Presenter has no financial or non-financial relationships to disclose.

Disclosure

DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.

Available Credit

  • 18.00 Physician Assistants (AAPA)
    DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 18.00 hours of AAPA Category 1 CME credits. Approval is valid until Thursday, June 13, 2024 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
  • 18.00 ACCME Non-Physician CME Credit
    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 18.00 hours for completing this Course activity.
  • 18.00 Healthcare Executives (ACHE)
    By attending this program offered by DHA, J-7, CEPO, participants may earn up to 18.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
  • 18.00 Physicians (ACCME)

    DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    DHA, J-7, CEPO designated this Course for a maximum of 18.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

  • 18.00 Nurses (ANCC)
    DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 18.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 18.00 Certificate of Attendance
Please login or create an account to take this course.

Accommodations for Learners with Hearing Impairment

Captions and transcripts are available upon request for all CE/CME live events and on-demand courses delivered by J-7 CEPO.

Live events:
To request real-time, streaming closed captions for CEPO events (including CCSS events and special feature webinars), please contact CEPO at least three business days before an event begins. If CEPO cannot arrange for live event captioning, then a video recording and transcript of the audio will be provided after the event.

On-demand "Home Study" courses:
You may request a transcript (a written account of a pre-recorded video’s audio content) upon registering for a CEPO Home Study course. 

CEPO can typically deliver a transcript within ten business days.

For events delivered by CEPO’s partners, please contact the course instructor to inquire about 508 accommodations.

For more information, or to submit a request, please contact CEPO at dha.ncr.j7.mbx.cepo-cms-support@health.mil.