Leveraging Evidence-Based Tools to Optimize Health Outcomes in Case Management, Artificial Intelligence (AI) in Case Management, Exceptional Family Member Program (EFMP) Ensuring the Right Care at the Right Duty Station

Please access the 2026 Case Management Global Conference SharePoint folder:

"04 On Demand Presentations" 

and view the three videos titled:

  • Leveraging Evidence-Based Tools to Optimize Health Outcomes in Case Management.mp4
  • Artificial Intelligence (AI) in Case Management.mp4
  • Exceptional Family Member Program.pptx  (Note: this video is in the form of a PowerPoint presentation. After opening the PowerPoint file, please click the "Slide Show" button. Then, in the next menu row, click "From Current Slide". The PowerPoint presentation will then play like a video.".

Target Audience

This activity provides continuing education for nurses, social workers, and case managers across the Military Health System (MHS). A certificate of attendance is available for other attendees.

Learning Objectives

  1. Identify two evidence-based tools that case managers can use to provide safe, effective, patient centered, and cost-effective care.
  2. Identify which InterQual Criteria module to use in the inpatient setting versus the outpatient setting.
  3. Identify how to access VA/DoD Clinical Practice Guidelines.
  4. Define foundational artificial intelligence (AI) concepts and key clinical terminology. 
  5. Describe the current and emerging roles of AI applications within clinical healthcare workflows. 
  6. Identify key ethical, privacy, and risk considerations associated with AI integration in patient care. 
  7. Compare frameworks for AI safeguards in healthcare, specifically the DOW GREAT PLEA principles and the 5 Rights of Clinical AI. 
  8. Describe the purpose of the Exceptional Family Member Program (EFMP) and how it supports Soldiers and their families.
  9. Explain the three pillars of EFMP and how they work together across the assignment lifecycle.
  10. Differentiate EFMP Enrollment from Family Member Travel Screening (FMTS) and Human Resource Command Inquires.
  11. Identify key EFMP forms and when to use each.

Course summary

Available credit: 
  • 2.00 ANCC

    DHA J-7 CEPO is accredited by the Joint Accreditation/Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 2.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 2.00 ASWB

    As a Jointly Accredited Organization, DHA J7 CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 2.00 General continuing education credits.

  • 2.00 Attendance
  • 2.00 The Commission CCM

    This program has been pre-approved by The Commission to provide continuing education credit to CCM® board certified case managers. The course is approved for up to 2.00 CE contact hours.

    Activity Code: I00068481 Approval Number: 260002566

    To claim these CEs, log into your dashboard at www.yourcommission.org.

  • 2.00 IPCE

    In support of improving patient care, DHA J-7 CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Course opens: 
09/21/2026
Course expires: 
11/08/2026
Part of: 
2026 Case Management Global Conference (On-Demand)

Rita Ebert, BSN, RN, CCM. Presenter has no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.

COL Amy Ramer, RN, MSN, FNP-C. Presenter has no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.

Patrick M. Ross. Presenter has no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.

Portions of this activity were developed with assistance from GenAI on 6.17.2026 to create tables to illustrate InterQual Criteria products (Ambulatory Care Planning and Level of Care) for the ambulatory and inpatient setting and the products’ application to case management. All AI-assisted outputs were reviewed and verified by Ms. Rita Ebert and Dr. Tad Gow for accuracy, balance, and independence prior to release. Prompts/outputs were not stored outside the organization.

Portions of this activity were developed with assistance from Gemini AI and ASK Sage on 9 July 2026 for clarity and organization. All AI-assisted outputs were reviewed and verified by CME planning committee for accuracy, balance, and independence prior to release. Prompts/outputs were stored outside the organization.

Disclosure: DHA J-7 staff, planners, authors, faculty, and content reviewers for this educational activity have no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose. No commercial support was provided for this activity.

Available Credit

  • 2.00 ANCC

    DHA J-7 CEPO is accredited by the Joint Accreditation/Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 2.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

  • 2.00 ASWB

    As a Jointly Accredited Organization, DHA J7 CEPO is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 2.00 General continuing education credits.

  • 2.00 Attendance
  • 2.00 The Commission CCM

    This program has been pre-approved by The Commission to provide continuing education credit to CCM® board certified case managers. The course is approved for up to 2.00 CE contact hours.

    Activity Code: I00068481 Approval Number: 260002566

    To claim these CEs, log into your dashboard at www.yourcommission.org.

  • 2.00 IPCE

    In support of improving patient care, DHA J-7 CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. This activity was planned by and for the healthcare team, and learners will receive 2.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Please login or create an account to take this course.

Before clicking the "Access course" button or "Register" button: please first click the Overview tab (above) and follow the instructions at the top of the page to access and view this course's videos.

Requirements:  CE/CME certificates are awarded to MHS participants who fully complete the activity, successfully submit the evaluation survey, and pass the posttest with a minimum score of 80% unless noted otherwise. The deadline to claim credit is Nov 8, 2026.

Access Code/Accommodations:  Some activities require an access code to register or claim CE/CME credit. For inquiries regarding the access code or accommodations, please email Ms. Kellena Miller, RN, CCM, at [email protected]. 

For technical support, email [email protected].

There is no cost to participate in this activity.

Required Hardware/software