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ForwardJMESI Healthcare Management Course: Class #55
This course is a Tri-Service event designed for first-time clinical supervisors. The course provides learners with the administrative tools required to successfully manage their clinical areas. Attendees benefit from group interactions and panel discussions, which allow the clinicians to ask direct questions and receive first-hand answers regarding management tools and practices that impact or have the potential to impact the military healthcare management arena.
Discussion topics include:
• Civilian Personnel Classification, Staffing and Labor Relations
• Contracting Process
• Budgeting
• Quality Management Methodologies and Tools
• TRICARE Program Summary
• Efficient Scheduling and Utilization Management
• And more
*CE/CME total is subject to change.
Target Audience
This activity provides continuing education for physicians, nurses, pharmacists, physician associates/physician assistants, dentists, and healthcare executives. A certificate of attendance is available for other attendees.
Learning Objectives
Quality, Safety, and High Reliability Organizations in the MHS
1. Recall the history and guiding principles of high reliability organizations and their applications to military healthcare.
2. Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families.
3. Describe the four domains of change of Ready Reliable Care within the healthcare organization.
Your TRICARE Program
4. Describe your TRICARE program and its available health plans.
Position Description (PD) & Classification Program Overview
5. Describe the purpose of a Position Description (PD).
6. Summarize when a new PD is needed and how they are classified.
DHA Human Resources Oversight
7. Summarize the functional statement of DHA Human Resources Oversight Branch.
8. Define the 14 prohibited personnel practices.
Overview of Labor Management & Employee Relations
9. Describe supervisor’s rights, and responsibilities.
10. Explain discipline to address employee misconduct.
Disability Evaluation System (DES)
11. Describe the purpose and background of Disability Evaluation System.
12. Identify key elements of Disability Evaluation System.
Clinic Leader & Administrator Roles & Relationships
13. Describe Defense Health Agency (DHA) network structure and roles.
14. Summarize Medical Administrator, Group Practice Manager, and ancillary administrative roles and responsibilities to manage both clinical and administrative function.
Healthcare Satisfaction Surveys
15. Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans and TRICARE Members.
16. Summarize the purpose and intent of locally managed surveys.
Access to Care/Demand Management
17. Apply the four Access to Care standards to meet “Right Provider, Right Place, Right Time” expectations.
Team Building
18. Describe the process of team building and specific recommendations for building effective teams in healthcare organizations.
19. Discuss how to consider strengths and weaknesses when assigning roles and responsibilities of group membership.
Plan of Action and Milestones (POAMS)
20. Describe POAMS and their importance.
21. Explain the elements of a POAM.
Reframe & Balance Your Thinking
22. Describe the relationship between thoughts, emotional, and physical reactions.
23. Identify common cognitive traps and strategies to overcome them.
Working with the Contractor Workforce
24. Define the types of contractor workers in the MTFs.
25. Explain the authority required to contract between the Government and Contractor.
Defense Health Agency Senior Leadership Team. Presenters have no relevant financial or non-financial relationship(s) relating to the course content or with ineligible companies to disclose.
Disclosure: DHA J-7 staff, planners, authors, faculty, and content reviewers for this educational activity have no relevant financial or non-financial relationship(s) with ineligible companies to disclose.
Available Credit
- 22.00 AAPA
DHA J-7 CEPO has been authorized by the American Academy of Physician Associates (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 22.00 hours of AAPA Category 1 CME credits. Approval is valid until Thursday, January 29, 2026 - 11:59pm ET. PAs should only claim credit commensurate with the extent of their participation.
- 22.00 ACCME Non-Physician CME Credit
DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 22.00 hours for completing this Course activity.
- 22.00 ACHE
By attending this program offered by DHA, J-7, CEPO, participants may earn up to 22.00 American College of Healthcare Executives (ACHE) Qualified Education hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.
- 22.00 ACPE-Pharm
UAN: UPDATE
No valid paper/electronic statement of credit will be offered. DHA, J-7, CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 22.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity. - 22.00 ADA CERP
DHA, J-7, CEPO is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education (CDE). ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
DHA, J-7, CEPO designates this activity for 22.00 continuing education credits.
- 22.00 AMA PRA Category 1 Credit™
DHA, J-7, CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
DHA, J-7, CEPO designated this Course for a maximum of 22.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
- 22.00 ANCC
DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Course for a maximum of 22.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
- 22.00 Attendance
- 22.00 IPCE
In support of improving patient care, DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team. This activity was planned by and for the healthcare team, and learners will receive 22.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
Requirements: CE/CME certificates are awarded to participants who fully complete the activity, successfully submit the evaluation survey, and pass the posttest. The deadline to claim credit is Jan 29, 2026.
Access Code: Some activities require an access code to register or claim credit. Please contact the organization providing the activity for the access code. The Continuing Education Program Office (CEPO) does not provide access codes.
Accommodations: Please contact the course instructor to inquire about accommodations. For additional accommodation requests and/or technical support, email [email protected].