| Day 1: Describe the TeamSTEPPS® (Team Strategies and Tools to Enhance Performance and Patient Safety) training course. |
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| Day 1: Identify the roles of patients and family caregivers within the care team. |
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| Day 1: Outline TeamSTEPPS® tools and strategies that can improve a team’s communication. |
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| Day 1: Apply the tools for leading teams to specific clinical scenarios. |
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| Day 1: Explain situation awareness and identify approaches to maximize it. |
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| Day 1: Outline conflict resolution strategies. |
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| Day 1: Demonstrate how to appropriately apply the tools and strategies in clinical scenarios. |
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| Day 2: Explain measurement’s role in successful implementation |
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| Day 2: Identify why many TeamSTEPPS® implementations fail. |
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| Day 2: Discuss the four different levels of measurement to determine the effectiveness of any training intervention. |
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| Day 2: Develop a TeamSTEPPS® Implementation Plan. |
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| Day 2: Outline how to implement coaching in TeamSTEPPS®. |
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| Day 2: Identify errors common to organizational change. |
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| Day 2: Elicit and provide feedback on knowledge of tools and strategies and teaching style. |
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