Ms. Brigid Herrick is the Chief Experience Officer and Healthcare Ethics Committee Co-Chair at Walter Reed National Military Medical Center. She brings over 20 years of expertise in change management, healthcare process improvement, program design, and high reliability organizations (HROs). She is adept at training and facilitation, curriculum development, and assisting teams in creating sustainable solutions.

Ms. Herrick was a founding director within the Patient Experience division at Inova Health System. While there, she was a subject matter advisor to C-suite executives, senior-level nursing leaders, and physicians. She conducted over 10,000 direct clinical observations within the adult inpatient hospital units, women’s and children’s, ambulatory surgery, emergency department, and outpatient services. Her observations and recommendations helped the health care team achieve statistically significant increases in patient satisfaction scores in the system’s two largest hospitals, reaching top decile in several departments. Ms. Herrick is also skilled at conducting family meetings and facilitating ethics case studies.