How much do you agree with the following statements? *

	Strongly disagree	Disagree	Slightly disagree	Neither	Slightly agree	Agree	Strongly agree
The activity presented balanced, evidence-based content free of commercial bias.	The activity presented balanced, evidence-based content free of commercial bias. - Strongly disagree	The activity presented balanced, evidence-based content free of commercial bias. - Disagree	The activity presented balanced, evidence-based content free of commercial bias. - Slightly disagree	The activity presented balanced, evidence-based content free of commercial bias. - Neither	The activity presented balanced, evidence-based content free of commercial bias. - Slightly agree	The activity presented balanced, evidence-based content free of commercial bias. - Agree	The activity presented balanced, evidence-based content free of commercial bias. - Strongly agree
The presenter(s) used an effective teaching strategy.	The presenter(s) used an effective teaching strategy. - Strongly disagree	The presenter(s) used an effective teaching strategy. - Disagree	The presenter(s) used an effective teaching strategy. - Slightly disagree	The presenter(s) used an effective teaching strategy. - Neither	The presenter(s) used an effective teaching strategy. - Slightly agree	The presenter(s) used an effective teaching strategy. - Agree	The presenter(s) used an effective teaching strategy. - Strongly agree
The presentation slides / digital materials / resources and handouts were high quality.	The presentation slides / digital materials / resources and handouts were high quality. - Strongly disagree	The presentation slides / digital materials / resources and handouts were high quality. - Disagree	The presentation slides / digital materials / resources and handouts were high quality. - Slightly disagree	The presentation slides / digital materials / resources and handouts were high quality. - Neither	The presentation slides / digital materials / resources and handouts were high quality. - Slightly agree	The presentation slides / digital materials / resources and handouts were high quality. - Agree	The presentation slides / digital materials / resources and handouts were high quality. - Strongly agree
The content was relevant to / useful for my professional practice.	The content was relevant to / useful for my professional practice. - Strongly disagree	The content was relevant to / useful for my professional practice. - Disagree	The content was relevant to / useful for my professional practice. - Slightly disagree	The content was relevant to / useful for my professional practice. - Neither	The content was relevant to / useful for my professional practice. - Slightly agree	The content was relevant to / useful for my professional practice. - Agree	The content was relevant to / useful for my professional practice. - Strongly agree
The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care.	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Strongly disagree	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Disagree	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Slightly disagree	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Neither	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Slightly agree	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Agree	The activity contributed to my knowledge, skills, and capacity to enhance the delivery of patient care. - Strongly agree
The overall quality of the educational activity was excellent.	The overall quality of the educational activity was excellent. - Strongly disagree	The overall quality of the educational activity was excellent. - Disagree	The overall quality of the educational activity was excellent. - Slightly disagree	The overall quality of the educational activity was excellent. - Neither	The overall quality of the educational activity was excellent. - Slightly agree	The overall quality of the educational activity was excellent. - Agree	The overall quality of the educational activity was excellent. - Strongly agree

The presenter was knowledgeable and presented the information well. *

	Strongly disagree	Disagree	Slightly disagree	Neither	Slightly agree	Agree	Strongly agree
DHA Lean Leader Training Faculty	DHA Lean Leader Training Faculty - Strongly disagree	DHA Lean Leader Training Faculty - Disagree	DHA Lean Leader Training Faculty - Slightly disagree	DHA Lean Leader Training Faculty - Neither	DHA Lean Leader Training Faculty - Slightly agree	DHA Lean Leader Training Faculty - Agree	DHA Lean Leader Training Faculty - Strongly agree

The activity successfully achieved its learning objectives by enhancing my ability to: *

	Strongly disagree	Disagree	Slightly disagree	Neither	Slightly agree	Agree	Strongly agree
Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries.	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Strongly disagree	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Disagree	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Slightly disagree	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Neither	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Slightly agree	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Agree	Summarize the six principles of Lean, the origins of A3, and the concepts of 8-Step Practical Problem Solving (PPS) and their application to service industries. - Strongly agree
Demonstrate basic concepts of Lean during a practical exercise.	Demonstrate basic concepts of Lean during a practical exercise. - Strongly disagree	Demonstrate basic concepts of Lean during a practical exercise. - Disagree	Demonstrate basic concepts of Lean during a practical exercise. - Slightly disagree	Demonstrate basic concepts of Lean during a practical exercise. - Neither	Demonstrate basic concepts of Lean during a practical exercise. - Slightly agree	Demonstrate basic concepts of Lean during a practical exercise. - Agree	Demonstrate basic concepts of Lean during a practical exercise. - Strongly agree
Examine roles and responsibilities in planning a Lean project and the basics of change management.	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Strongly disagree	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Disagree	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Slightly disagree	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Neither	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Slightly agree	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Agree	Examine roles and responsibilities in planning a Lean project and the basics of change management. - Strongly agree
Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance.	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Strongly disagree	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Disagree	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Slightly disagree	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Neither	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Slightly agree	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Agree	Illustrate the steps for gathering Voice of the Customer (VOC) and Voice of the Business (VOB) and explain their importance. - Strongly agree
Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste.	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Strongly disagree	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Disagree	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Slightly disagree	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Neither	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Slightly agree	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Agree	Differentiate approaches to process mapping, facilitation basics, and the development of process mapping skills to reduce waste. - Strongly agree
Contrast traditional processes with Lean process methodologies.	Contrast traditional processes with Lean process methodologies. - Strongly disagree	Contrast traditional processes with Lean process methodologies. - Disagree	Contrast traditional processes with Lean process methodologies. - Slightly disagree	Contrast traditional processes with Lean process methodologies. - Neither	Contrast traditional processes with Lean process methodologies. - Slightly agree	Contrast traditional processes with Lean process methodologies. - Agree	Contrast traditional processes with Lean process methodologies. - Strongly agree
Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput.	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Strongly disagree	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Disagree	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Slightly disagree	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Neither	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Slightly agree	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Agree	Interpret the relationship between Process Cycle Time (PCT), Process Lead Time (PLT), Work in Process (WIP), and Exit Rate/Throughput. - Strongly agree
Select appropriate measures and justify why they are important.	Select appropriate measures and justify why they are important. - Strongly disagree	Select appropriate measures and justify why they are important. - Disagree	Select appropriate measures and justify why they are important. - Slightly disagree	Select appropriate measures and justify why they are important. - Neither	Select appropriate measures and justify why they are important. - Slightly agree	Select appropriate measures and justify why they are important. - Agree	Select appropriate measures and justify why they are important. - Strongly agree
Construct plans to collect, test, refine data collection procedures, and implement data collection plans.	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Strongly disagree	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Disagree	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Slightly disagree	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Neither	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Slightly agree	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Agree	Construct plans to collect, test, refine data collection procedures, and implement data collection plans. - Strongly agree
Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data.	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Strongly disagree	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Disagree	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Slightly disagree	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Neither	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Slightly agree	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Agree	Utilize basic measurement techniques, including measures of central tendency and variation, to evaluate process data. - Strongly agree
Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL).	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Strongly disagree	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Disagree	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Slightly disagree	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Neither	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Slightly agree	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Agree	Distinguish between efficiency and effectiveness and calculate Sigma Quality Level (SQL). - Strongly agree
Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss.	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Strongly disagree	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Disagree	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Slightly disagree	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Neither	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Slightly agree	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Agree	Outline the importance and tools used in everyday improvement, including Quick Wins and the 5Ss. - Strongly agree
Practice everyday improvement tools and techniques during a practical exercise (PE).	Practice everyday improvement tools and techniques during a practical exercise (PE). - Strongly disagree	Practice everyday improvement tools and techniques during a practical exercise (PE). - Disagree	Practice everyday improvement tools and techniques during a practical exercise (PE). - Slightly disagree	Practice everyday improvement tools and techniques during a practical exercise (PE). - Neither	Practice everyday improvement tools and techniques during a practical exercise (PE). - Slightly agree	Practice everyday improvement tools and techniques during a practical exercise (PE). - Agree	Practice everyday improvement tools and techniques during a practical exercise (PE). - Strongly agree
Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes.	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Strongly disagree	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Disagree	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Slightly disagree	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Neither	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Slightly agree	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Agree	Formulate and prioritize ideas to identify root causes and develop countermeasures and potential solutions to improve processes. - Strongly agree
Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing.	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Strongly disagree	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Disagree	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Slightly disagree	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Neither	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Slightly agree	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Agree	Evaluate approaches for process streamlining, identify time traps and constraints using Takt rate analysis, and explain concepts of process balancing. - Strongly agree
Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times.	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Strongly disagree	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Disagree	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Slightly disagree	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Neither	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Slightly agree	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Agree	Develop and implement a process supported by a Process Balancing Model to improve Non-Value Add-Required (NVA) and Customer Value Add (CVA) times. - Strongly agree
Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information.	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Strongly disagree	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Disagree	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Slightly disagree	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Neither	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Slightly agree	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Agree	Explain “Just-in-Time” principles of generic pull systems, benefits of Work in Process (WIP), how WIP is calculated, and the purpose of Safety Stock and related estimation information. - Strongly agree
Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost.	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Strongly disagree	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Disagree	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Slightly disagree	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Neither	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Slightly agree	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Agree	Assess the costs of poor quality, the value of, and the various tools used in Mistake Proofing to improve quality, speed, and cost. - Strongly agree
Organize action planning and communication planning and apply Pilot Planning to a Lean project.	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Strongly disagree	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Disagree	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Slightly disagree	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Neither	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Slightly agree	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Agree	Organize action planning and communication planning and apply Pilot Planning to a Lean project. - Strongly agree
Define Standardization and Standard Work, including how to create Standardization and develop Standard Work.	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Strongly disagree	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Disagree	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Slightly disagree	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Neither	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Slightly agree	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Agree	Define Standardization and Standard Work, including how to create Standardization and develop Standard Work. - Strongly agree
Implement concepts of Control Plans in process improvement projects using different types of visual control tools.	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Strongly disagree	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Disagree	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Slightly disagree	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Neither	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Slightly agree	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Agree	Implement concepts of Control Plans in process improvement projects using different types of visual control tools. - Strongly agree

What do you anticipate changing or how will you apply what you learned in your professional practice? *

How will you apply what you learned when working with providers of other disciplines or members of your interprofessional healthcare team? *

What barriers, if any, do you see to implementing these changes? *

Please provide feedback on your experience navigating this website and completing the CE process. *

Based on your educational needs, what topics would you like to see addressed in future educational activities? *

Please discuss any additional concerns or comments about this program and indicate whether the program met your expectations. *

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I completed this educational activity independently and in its entirety.

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