| Recall the history and guiding principles of high reliability organizations and their applications to military healthcare. |
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| Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families. |
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| Describe the four domains of change of Ready Reliable Care within the healthcare organization. |
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| Describe your TRICARE program and its available health plans. |
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| Describe the purpose of a Position Description (PD). |
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| Summarize when a new PD is needed and how they are classified. |
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| Summarize the functional statement of DHA Human Resources Oversight Branch. |
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| Define the 14 prohibited personnel practices. |
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| Describe supervisor’s rights, and responsibilities. |
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| Explain discipline to address employee misconduct. |
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| Describe the purpose and background of Disability Evaluation System. |
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| Identify key elements of Disability Evaluation System. |
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| Describe Defense Health Agency (DHA) network structure and roles. |
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| Summarize Medical Administrator, Group Practice Manager, and ancillary administrative roles and responsibilities to manage both clinical and administrative function. |
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| Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans and TRICARE Members. |
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| Summarize the purpose and intent of locally managed surveys. |
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| Apply the four Access to Care standards to meet “Right Provider, Right Place, Right Time” expectations. |
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| Describe the process of team building and specific recommendations for building effective teams in healthcare organizations. |
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| Discuss how to consider strengths and weaknesses when assigning roles and responsibilities of group membership. |
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| Describe POAMS and their importance. |
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| Explain the elements of a POAM. |
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| Describe the relationship between thoughts, emotional, and physical reactions. |
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| Identify common cognitive traps and strategies to overcome them. |
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| Define the types of contractor workers in the MTFs. |
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| Explain the authority required to contract between the Government and Contractor. |
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