1. Discuss Quality Management. |
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2. Identify the impact and expectations for Quality Management. |
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3. Examine the importance of analytics in the DHA. |
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4. Utilize the Change Management framework as a system. |
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5. Explain the A3 as the documentation and communication tool for the 8-Step PPS. |
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6. Summarize how the DHA has adopted the 8-Step PPS and A3 as the foundation of their continuous improvement program. |
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7. Describe legal considerations that impact the daily operations of a Market or MTF. |
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8. Analyze Department of Defense (DoD) policies. |
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9. Consolidate health information into a single platform. |
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10. Recognize the importance of engaging in a culture of safety daily. |
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11. Integrate the 8-Step Practical Problem-Solving (PPS) methodology in daily activities. |
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12. Evaluate senior leadership’s impact on the changing environment within the MHS. |
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