1. Recall the history and guiding principles of high reliability organizations and their applications to military healthcare. |
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2. Model behaviors and apply strategies that foster a culture of respect for people and duty to speak up for staff, patients, and families. |
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3. Describe the four domains of change of Ready Reliable Care within the healthcare organization |
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4. Describe your TRICARE program and its available health plans. |
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5. Describe the purpose of a Position Description (PD). |
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6. Summarize when a new PD is needed and how they are classified. |
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7. Summarize the functional statement of DHA Human Resources Oversight Branch. |
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8. Define the 14 prohibited personnel practices. |
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9. Describe supervisor rights, and responsibilities. |
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10. Explain discipline to address employee misconduct. |
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11. Describe the purpose and background of Disability Evaluation System. |
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12. Identify key elements of Disability Evaluation System. |
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13. Describe Defense Health Agency (DHA) network structure and roles. |
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14. Summarize Medical Administrator, Group Practice Manager, and ancillary administrative roles and responsibilities to manage both clinical and administrative function |
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15. Describe health care surveys available to Department of Defense (DoD) beneficiaries, veterans and TRICARE Members. |
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16. Summarize the purpose and intent of locally managed surveys. |
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17. Apply the four Access to Care standards to meet “Right Provider, Right Place, Right Time” expectations. |
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18. Describe the process of team building and specific recommendations for building effective teams in healthcare organizations |
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19. Discuss how to consider strengths and weaknesses when assigning roles and responsibilities of group membership |
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20. Practice active listening strategies |
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21. Identify dialogue strategies to create safe spaces and effective conversations |
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22. Describe the relationship between thoughts, emotional, and physical reactions |
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23. Identify common cognitive traps and strategies to overcome them |
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24. Define the types of contractor workers in the MTFs |
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25. Explain the authority required to contract between the Government and Contractor |
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