DHA: Foundational Concepts for Entry-Level Clinical Quality Management (CQM) Professionals, 2024

Program Description

Clinical Quality Management (CQM) Professionals are those staff members whose role focus on patient safety, healthcare risk management, accreditation and compliance, credentialing and privileging, clinical quality improvement, and clinical measurement. The Defense Health Agency (DHA) designed this curriculum for new entry-level CQM professionals. Learners will discover how their CQM roles support both the Military Health System (MHS) Quadruple Aim and the goal of preventing patient harm.

Target Audience

This activity provides continuing education for physicians, nurses, pharmacists, pharmacy technicians, dentists, dental hygienists and dental lab technicians. A certificate of attendance is available for other attendees.

*Requirement: 

The learner must complete the activity and pass the posttest in JKO prior to claiming CE credit. (https://jko.jten.mil/). The Access Code to register for the course will be provided upon completion of the course in JKO*>

Learning Objectives

  1. Describe how the Defense Health Agency’s (DHA’s) mission supports our strategic goals and standards.
  2. Identify the Clinical Quality Management (CQM) policies and procedures that impact your role.
  3. Define guidelines regarding confidentiality of records, prohibition on disclosure and testimony, and transparency.
  4. Describe ways to engage patients to be proactive in their care as a highly reliable strategy for informed decision making.
  5. Explain your role as a CQM professional in basic infection prevention and control (IPC) practices.
  6. Describe the purpose of Credentialing and Privileging (CP) and its process.
  7. Describe the framework and principles of Healthcare Risk Management (HRM) including the Enterprise Risk Management (ERM), guiding principles, and just culture.
  8. Discuss key standards related to the CQM programs.
  9. Summarize ways that clinicians and healthcare organizations are transparent with the public.
  10. Identify national quality databases, registries, and networks that MHS participates in.
  11. Describe how Clinical Quality Improvement (CQI) is an integral part of the CQM framework.
  12. Explain the basic principles, methods, and tools of continuous process improvement (CPI)
  13. Define change management and its value to a change initiative.
Course summary
Available credit: 
  • 14.00 ACCME Non-Physician CME Credit
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 14.00 hours for completing this Hybrid Course activity.
  • 14.00 ACPE Pharmacist
    UAN JA4008136-0000-24-044-H05-P
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 14.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 14.00 ACPE Pharmacy technician
    UAN JA4008136-0000-24-044-H05-T
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 14.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 14.00 ADA
    The Defense Health Agency J-7 Continuing Education Program Office is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
  • 14.00 AMA PRA Category 1 Credit™
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. DHA J-7 CEPO designated this Hybrid Course activity for a maximum of 14.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 14.00 ANCC
    The DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Hybrid Course for a maximum of 14.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 14.00 Certificate of Attendance
  • 14.00 IPCE
    This activity was planned by and for the healthcare team, and learners can receive up to 14.00 Interprofessional Continuing Education (IPCE) credits for learning and change. In support of improving patient care, this activity has been planned and implemented by DHA, J-7, CEPO. DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the Association of Regulatory Boards of Optometry's Council on Optometric Practitioner Education (ARBO/COPE), the Association of Social Work Boards (ASWB), the American Psychological Association (APA), the American Dental Association’s Continuing Education Recognition Program (ADA CERP), and Commission on Dietetic Registration (CDR) to provide continuing education for the health care team.
Course opens: 
03/05/2024
Course expires: 
12/31/2024

Defense Health Agency Clinical Quality Management Education and Training Team. Presenter has no financial or non-financial relationships to disclose.

Disclosure

DHA J-7 staff, Planning Committee Members and reviewers have no financial or non-financial interest to disclose. All faculty members have no financial or non-financial interest to disclose.

Available Credit

  • 14.00 ACCME Non-Physician CME Credit
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing education. ACCME Non-Physician CME Credit providers will be provided a certificate of participation for educational activities certified for AMA PRA Category 1 Credit™. ACCME Non-Physician CME Credit providers may receive a maximum of 14.00 hours for completing this Hybrid Course activity.
  • 14.00 ACPE Pharmacist
    UAN JA4008136-0000-24-044-H05-P
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacists. This knowledge based activity will provide a maximum of 14.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 14.00 ACPE Pharmacy technician
    UAN JA4008136-0000-24-044-H05-T
    No valid paper/electronic statement of credit will be offered. DHA J-7 CEPO is accredited by the American Council for Pharmacy Education (ACPE) to provide continuing education for Pharmacy Technicians. This knowledge based activity will provide a maximum of 14.00 contact hours of pharmacy continuing education credit. Participant CE records will be electronically communicated to CPE Monitor. There is no cost to participate in this activity.
  • 14.00 ADA
    The Defense Health Agency J-7 Continuing Education Program Office is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to the Commission for Continuing Education Provider Recognition at ADA.org/CERP.
  • 14.00 AMA PRA Category 1 Credit™
    DHA J-7 CEPO is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. DHA J-7 CEPO designated this Hybrid Course activity for a maximum of 14.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 14.00 ANCC
    The DHA, J-7, CEPO is accredited by the Joint Accreditation/ Interprofessional Continuing Education (IPCE) to provide this Continuing Nursing Education Hybrid Course for a maximum of 14.00 ANCC contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.
  • 14.00 Certificate of Attendance
  • 14.00 IPCE
    This activity was planned by and for the healthcare team, and learners can receive up to 14.00 Interprofessional Continuing Education (IPCE) credits for learning and change. In support of improving patient care, this activity has been planned and implemented by DHA, J-7, CEPO. DHA, J-7, CEPO is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), the American Nurses Credentialing Center (ANCC), the American Academy of Physician Assistants (AAPA), the Association of Regulatory Boards of Optometry's Council on Optometric Practitioner Education (ARBO/COPE), the Association of Social Work Boards (ASWB), the American Psychological Association (APA), the American Dental Association’s Continuing Education Recognition Program (ADA CERP), and Commission on Dietetic Registration (CDR) to provide continuing education for the health care team.
Please login or register to take this course.

Accommodations for Learners with Hearing Impairment

Captions and transcripts are available upon request for all CE/CME live events and on-demand courses sponsored by J-7 CEPO.

Live events:
To request real-time, streaming closed captions, please contact CEPO at least three business days before an event begins. If CEPO cannot arrange for live event captioning, then a video recording and transcript of the audio will be provided after the event. 

On-demand "Home Study" courses:
You may request a transcript (a written account of a pre-recorded video’s audio content) upon registering for a CEPO Home Study course. 

CEPO can typically deliver a transcript within ten business days.

For more information, or to submit a request, please contact CEPO at dha.ncr.j7.mbx.cepo-cms-support@health.mil.